Testimonials

“I don’t often provide testimonials. I always expect excellent service from professionals. However, when professional service goes above and beyond, then I feel a testimonial is warranted. Laura’s help from the beginning of my search for a condo, to the successful end, was way above par all the way through. And this comes from someone who has dealt with several realtors and purchases over the years. Probably the thing that struck me the most, was that though my quest was for a small and modest condo, by the end of my purchase, I was convinced that Laura spent as much time and effort helping me find the perfect home, as she would have if I had been a millionaire client. I guess that’s the closest I’ll get to feeling like a millionaire, but it was nice while it lasted. Would I employ Laura again, and would I recommend her to friends? Happily!”

Greg G


“My husband and I have had the pleasure of working with Laura for eleven years! Laura has overseen all five of our real estate transactions and we couldn’t have asked for more! My husband and I had a goal; climb the property ladder to get into our dream home. We have now achieved this and we couldn’t have done it without Laura’s guidance and hard work. Laura is honest, sincere and truly cared about our best interests. Her pricing was spot on, she kept us updated every step of the way, she always gave us any feedback from other realtors. She was never money motivated and went above and beyond what most realtors offer. She provides her clients with a moving package, home inspection and professional cleaning service that are a huge help in the whole moving process! My friends couldn’t believe that my realtor supplied me with such lovely moving supplies! Her advertising strategies are second to none; two of our properties were sold at different times both during bad markets and still managed to get us offers within two weeks of listing at full asking price! Laura is a friendly, easygoing, straight shooting realtor that makes her so enjoyable to work with!”

The Squires


“We first met Laura at an Open House when our daughter was looking to purchase her first property. Laura’s knowledge was invaluable in guiding this first time homeowner through the many decisions and choices that await every buyer along the way to property ownership. The bonuses that Laura offered including the free home inspection, moving supplies and cleaning were all perks that made our daughter’s purchase less stressful and helped with her initial costs. We were so impressed with Laura’s attention to every detail, her quick response to every inquiry and her non-stop information gathering skills that we selected Laura to help us with the sale and purchase of our home. She was able to price our house so that we sold in 2 days at close to our asking price. Her patience and optimism during our home search along with her determination to find the right house for us was something we valued.”

Charlene and David


“My husband and I found our dream house unexpectedly, and so it was quite a whirlwind of information and activity. Laura took the time to make sure we understood all that was happening and never made us feel any question was too small. She anwered questions promptly and quite often in person, but also made us feel we could call her at anytime with anything. Laura also covered many expenses for us as part of her service, and even sent a cleaning service in for us when we discovered the house we bought was left in a mess. I would not hesitate to use her services again (although hope we don’t have to!) and I would recommend her to anyone to help with what can be a very stressful time!”

Regards,”

Karen and Rick J


“Laura left no stone unturned in order to meet the needs of my family. This effort, plus Laura’s knowledge, skill and experience led to quick results in what many believed to be a slow real estate market.”

Jeff S., RI


“Laura was my real estate agent for the sale of one of my homes and the purchase of two others. She was always very fast, efficient, professional and friendly.  Definitely a woman that gets the job done!! She sold our house in three days for the asking price!!!  Not only is she professional, she is very personable and has become a good friend of mine.  During the often stressful times associated with buying a home, she was always there for support and to find the information I needed. She drives a hard bargain and can be that squeaky wheel that gets the grease 🙂 She really cares about her clients and isn’t pushy or concerned with them buying outside of their comfort zone. I would highly recommend Laura to my family and friends. In fact, I already have…”

Sarah T


“We met Laura in 2008 and immediately felt that this was the right realtor to be working with. Since then, we have bought two homes and sold one with Laura. We would not hesitate to work with Laura again or to highly recommend her to anyone considering buying or selling real estate. Laura brings a calm confidence to her clients and is able to easily understand what buyers are looking for. She is able to negotiate the best deal for her clients in a professional manner. She is very skilled at seeing the potential in properties and also the areas of concern. She has a moving package that is designed to meet the needs of her buyers and to protect their interests. This is a value added service that we took full advantage of and it made our home buying decision less stressful. Laura is very easy to work with and brings a fresh perspective and a friendly smile to all her dealings. Laura was very responsive to our many emails and phone calls and we never hesitated to contact her. We felt that Laura was able to effectively market our property and we ended up with a quick sale for very close to asking price in a buyers’ market. Whether you are buying, selling or even just considering your options – talk to Laura first. You will not be disappointed!”

Wray & Tara W


“We really appreciated Laura’s knowledge of the market and her professionalism. After having our house listed for many months with another realtor and having no success Laura stepped in and was able to sell our house within a few short weeks. Laura kept us informed throughout the entire process and was quick to give us feedback from the many open houses she held. She goes above and beyond for her clients. We are extremely satisfied with her service and recommend her to everyone.”

Tracy & Alex


“I recently had the pleasure of working with Laura McCollom with the sale of some real estate. Selling a home is often a very stressful time for owners. Laura’s warmth and honesty immediately allayed any fears I may have had. Her knowledge and thoroughness are outstanding. She does not leave a stone unturned when researching anything and she explains everything so well. Her virtual tours are excellent and provide details that are often missed by other realtors. It is very important to her that clients feel their needs are respected and that clients feel happy and comfortable, before, during and after a sale. Her communication level is amazing, keeping you up-to-date with everything that is happening. It is so reassuring to be able to deal with the level of expertise that Laura has. I have recommended her highly to all my friends and will continue to pass my accolades for Laura to others as well. Thanks again, Laura, for all your help and guidance. I look forward to further transactions with you!”

Diana


“To be honest, we first contacted Laura because we liked that she offered a free moving package. We have now worked with her on two purchases and one sale, and can safely say that her moving package is just a bonus on top of her excellent service and skills. Laura is extremely responsive; over the course of the past three years that she has been our realtor, there has never been a time that we haven’t received a prompt reply to any question we asked her, and she routinely checks in just to see how things are going. She also strikes a balance between being personable and friendly, and professional and knowledgeable. For our sale, Laura developed a visually appealing promotional package, and made sure that the listing had as many pictures and as much descriptive text as possible. When we were purchasing, Laura quickly developed an understanding of what we were looking for, and would help us to assess each property to ensure that we made the right purchase. We recommend Laura wholeheartedly, and would use her again without reservations.”

Erin and Philip


“There are hundreds of realtors available to chose from, so it’s easy to get lost in promises of service…who is really going to deliver? It was important to me to pick the right agent to represent me for the sale of my property and I chose Laura because when I interviewed her she came prepared: she knew the neighborhood and the building, she had done her homework on pricing and recent sales, and gave me the straight information I wanted, without any extra promises, false hope about the market, or exageration. Laura worked hard to make my listing desireable to buyers, giving me great advice, using the best photographer in town, and making the process easy for me. Throughout the selling process Laura was honest with me, kept me informed on our progress, and made herself available to me to suit my busy schedule. My condo sold in a reasonable time frame, with multiple offers on the table, and I credit the selling price I recieved to Laura’s people skills, her knowledge of the properly and the market, and her advance preparation for anything that came our way. Laura’s integrity, honesty, and experience in Victoria makes her a realtor I would recommend to anyone and everyone!!”

Kristi


Thank you so much for all you have done for me. If there is anything I can do for you just name it. You are the best realtor bar none.

Iris


“Thanks for helping our family find it’s new home! We really appreciate your hard work and dedication, and the way you went above and beyond our expectations. The extras you offer that other agents don’t are fantastic, but what meant the most to us was the way you made us feel you were always there for us, and looking after our best interests. It gave us a lot of confidence as we went through the process. We love the house and plan to stay there a long time, but when the time is right to make another move, we’ll be giving you a call.”

Michael


“As a first time home buyer, I could not be more grateful for all the knowledge and hard work you shared with me. I started this process not knowing what I was looking for. You took the time to enlighten me to the pros and cons of different housing types, and helped me understand what would best suit my needs, desires and of course my budget. Not once did I feel as though you were inconvenienced by my inquires. Your level of professionalism and your tireless pursuit to help me find the perfect place is what separates you from the others. You have made this incredibly daunting task of buying a home into an interesting and fun experience.

There is no question that the service you provided me was above and beyond what is required of you, so thanks for enriching my buying experience with your empathetic approach, and your fast acting, tactful execution. There were several times where I thought the deal could have gone sideways, but you leveraged your experience and passion for real estate in a way that always seemed to put me first, and in the end, helped me find my new home.

Thanks for everything. I truly don’t know if I could have gotten there without you. I wish you the best of luck in your career, but my gut tells me you won’t need it.”

Chris


“We were 100% satisfied with our experience. Laura’s professionalism and knowledge were both extensive and she was always lovely to deal with. Laura McCollom, as our buying agent was especially a pleasure with her “go get em” attitude. She was very effective in sharing her criticisms but never overwhelmed us. We were lucky to have her as our buying agent. Thanks for everything!”

Peter and Jaime


“It is my pleasure to express my thanks to Laura for the professional and personal way she has handled the selling of our home. She has listened to our concerns and patiently counselled us in our decisions. She has respected our wishes and worked diligently to protect our best interests. If you have any reservations, feel free to call me. (number to be provided to interested parties as per privacy act – contact Laura). P.S I would recommend Laura without any reservations to friends and family.”

Yours sincerely,”

Elsie


“We have had a very stressful year as my husband had to start a new job in Calgary, AB. The children and myself had to stay in Victoria until the start of the school year. A total of 5 months… We started with one real estate company with no success. We even waited 2 weeks to have subjects removed and found out the buyers were not pre-approved. What a waste of time. We decided we needed to change agents so we could say it must have been the company not the house. I do not want to mention names but a low percentage company may not be the best route. We phoned Laura and told our story. She said she “would try best to sell the house quickly”, and called us several times to keep me updated which was a change from the first real estate company. There were several showings and a few open houses, Laura gave us ideas on how to market our house. After many phone calls and negotiations our house sold in less than 3 months. Subjects were removed in a week and possession date was completed in one month. Laura recommended a lawyer that quickly had papers transferred to Calgary which made the process easier and faster as well. Laura worked many hours and with many different angles.

Thank you again,”

Michelle, Clayton and children


“She makes it clear exactly what we need to do and when, and has had everything we need taken care of done very promptly. I have already recommended her to others! We bought our first house and we were incredibly pleased with our choice!! Initially we were not totally convinced we were seriously looking and Sutton Group West Coast Realty was the selling agent on a house that was really pie in the sky for us. In comparing that house with others we fell in love with another house and eventually asked Laura McCollom to help us with the offer. She suggested we look at a few more which was a good idea, but only solidified our love for the one we bought. She then negotiated a very reasonable price for us and has since been key in helping us get a new roof on the house (prior to possession) since it has developed a leak with all the crazy storms we have had. She is easy to talk to and has held our hands through the somewhat overwhelming ordeal of the first house. She makes it clear exactly what we need to do and when, and has had everything we need taken care of done very promptly. I have already recommended her to others who are hoping to get in the market early next year! ”

Erin & Darrin


“Dear Mr Neal, Both my wife and I would like to thank you for your very nice letter, and let you know that both myself and my wife have been extremely impressed with the remarkable service that we have received from Laura. I personally think that had it not been for her remarkable attention to all the details of our purchase, and the patience she showed with us and assistance in the move. I would have insisted on staying in Qualicum Beach. Of course the fact that we have grandchildren involved played a big part in the move.

We do have another two couples interested in moving, and we have asked them not to deal with anyone other than Laura. So thank you for the letter, and we suggest that maybe the company might take her out for a top notch dinner for all that she does for her customers.

Sincerely.”

Tony and Marion Ayling


“Laura McCollom has made buying our first home easier than we’d ever imagined it could be. She listened to what we were looking for and sent us several choices that fit those parameters. She worked around our schedules and still made it possible for us to get the first look at the home that was perfect for us. She included a package that made all of the mundane details her problem instead of ours, organized and picked up the bill for the home inspection, got us the best possible rate on our mortgage and has been an absolute joy to work with.

We have and will continue to recommend Laura to friends and family, and will definitely call her when we’re ready to move again.”

Lori, Mike and Cohen


“I write this letter with great pleasure.

Laura McCollom is, without doubt, a very honourable woman. Laura has, from day one, proven to be a person of great integrity. She is wise, respectful, knowledgeable, and honest.

Laura has built trusted relationships with quality people, from home inspectors, perimeter drain inspectors electrical inspectors to lawyers. Oh! And lets not forget “buried oil tank detectives” :). When it comes to her clients’ interests, she leaves no stone unturned and will work hard to make sure they get what is best for them. I can personally attest to this, as she has talked me out of buying a place that was not right for me, even when I thought it was and she would have made a sales commission. I ended up not buying the place, and when I was ready a few years later, I chose her as my realtor.

Over the years, Laura has made her quality known, and built a long list of lifetime clients. While she remains busy, she does her utmost to ensure her clients are well served. For example, even after I decided on making an offer on a house, she interrupted the process and offered to show me a house that just came on the market, which I may have preferred. In the end, I still made my initial offer, but she was prepared to postpone a sale and take the time to show me yet another house, just in case it would have been better for me. Such an action proves that she cares more about her clients’ interests than closing sales fast.

I enthusiastically recommend using Laura for your real estate needs. She will not disappoint.

Most sincerely,

Karen M